Kindly check the FAQ below if you are not very familiar with the functioning of this app. If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: support@storesofindia.com
Call us: +91 6366 00 3031
Connect with us between 9 am & 9 pm on all days excluding Sunday to get our immediate help
If you are not satisfied with the resolution provided by us, then please write to our support staff at support@storesofindia.com.

Registration

How do I register?

You can register with your phone number and then activate your account from the OTP received on the same. You can review the terms and conditions, provide your payment mode details, and submit the registration information.

Are there any charges for registration?

No. Registration on storesofindia.com is completely free.

Do I have to necessarily register to shop on Stores of India?

You can sign in with your phone number, surf and add products to the cart without registration but only registered shoppers with delivery address added will be able to checkout and place orders. 

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Stores of India account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Stores of India account. However, be aware that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses, you need to place them as separate orders.

Can I have multiple accounts with the same mobile number and email id?

Each email address and phone number can be associated with one Stores of India account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, it will be allowed.

Account 

What is Account?

Account is the section you reach after you log in at storesofindia.com. My account allows you to track your active orders, refund details, promotional offers as well as see your order history and update your contact details.

How do I reset my password?

No password required. Just need to give in the number and an OTP will be sent.

What is Favorites?

Favorites List is a comprehensive list of all the items previously ordered by you on storesofindia.com. This enables you to shop quickly and easily in the future.
 

Payment

What are the modes of payment?

You can pay for your order on storesofindia.com using the following modes of payment:

Cash on delivery (COD)

If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery.

To minimize contact, please give the executive the exact amount. 

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

Delivery

When will I receive my order?

Once you are done selecting your products and click on checkout. Your order will be delivered to you on the next day morning. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand-picked and hand cleaned. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine the final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we deliver 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is less than what you ordered, you will pay less.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers. We have our delivery done on all days except Fridays, Sundays and other declared holidays.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “Account” at the bottom right hand corner and go to the “Manage Address” section to change your delivery address.

How much are the delivery charges?

For every 12 kgs the Delivery charge will be Rs.50

Do you deliver in my area?

You will be able to check this detail at the time of login when you enter the address. If we are unable to deliver in your area - we will inform you before login.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery fee of Rs.50.

Do you do same day delivery?

No, we do not do same day delivery 

What is the Next Day Delivery?

Stores of India has same day delivery. All you have to do is order before 9pm and we will deliver it to you the next morning . Any order placed after 9pm will be considered as next day order. 

Order

What is a cut-off time?

 9pm

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes in your order after the cut off time for your selected order. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your Stores of India account. 

How do I add or remove the products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

How do I check the status of my order?

Order Status can be seen on the app and also check the status of your order by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an sms or call about unavailable items before the delivery of your order.

What You Receive Is What You Pay For

At the time of delivery, we advise you to check every item as in the invoice kindly. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you have not checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (9 pm ) by contacting our customer support team or you can also cancel your order from the Customer Service section on the Stores of India app.

Customer Service 

How do I contact customer service?

Our customer service team is available throughout the week, all days from 9 am to 9 pm except Friday. They can be reached at 6366 00 3031 or via email at support@storesofindia.com

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 9 am to 9 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Stores of India. Do write to us at support@storesofindia.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Will Stores of India ask for sensitive information such as bank account details, PIN number, card number?

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with Stores of India. If you get any email, call or message from anyone claiming to be from Stores Of India asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

Return & Refund

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a refund the value of the return products or replace them for. This can be used to pay your subsequent shopping bills

Return Policy - Time Limits:
1. Perishable goods: Within 24 hours from the delivery date
2. Other goods : Within 5 days from the delivery date.

Other Questions

Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

Where can I find currently running offers/ promotions?

There is a link called “Offers” within “Account” in the bottom right hand side of our app. All products with any discount or promotions are listed in this section.

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your storesofindia.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

I am a corporate/ business. Can I place orders with storesofindia.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at support@storesofindia.com to know more.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at support@storesofindia.com and we will try our best to make the product available to you.

There is a difference in the amount mentioned in the invoice sent by the store and the order value shown by Stores of India when placing the order. Why should I pay the extra amount?

Stores of India has a standard policy of weight variance up to 10% on its orders. However, while you shop we show an estimated weight and price for everything priced by kilogram/per piece. At the time of delivery, we weigh each item to determine the final price. This could vary according to the wholesale market price. In case the weight of the product is less than what you ordered; you will pay correspondingly less. 

If you have any complaints or suggestions about the content published on storesofindia.com please write to our Grievance Officer at support@storesofindia.com